AI Powered CRM

Our Key Features

• AI-Powered Chatbot incorporates a sophisticated AI chatbot that can handle a wide range of customer queries and provide instant responses. Powered by natural language processing (NLP) and machine learning techniques, the chatbot understands customer intent and delivers accurate and personalized answers, reducing the need for human intervention.
• Multichannel Support: AI-Powered Chatbot supports various communication channels, including web chat, social media platforms, and messaging apps. It seamlessly integrates with popular platforms such as Facebook Messenger, WhatsApp, and Slack, enabling businesses to provide support across multiple channels and reach customers wherever they are.
• Ticketing System: Alongside the chatbot, AI-Powered CRM incorporates a comprehensive ticketing system that efficiently manages customer inquiries and tracks their status. Each conversation is logged as a ticket, allowing support agents to prioritize and respond to customer issues effectively. This ensures that no customer query is left unaddressed or forgotten.
• Knowledge Base Integration: It integrates with your existing knowledge base, consolidating all relevant information in one centralized location. This enables the chatbot to access up-to-date product documentation, FAQs, and troubleshooting guides, empowering it to provide accurate and consistent answers to customer queries.
• Analytics and Insights: It provides valuable analytics and insights into customer interactions, agent performance, and support metrics. These analytics help businesses identify trends, monitor customer satisfaction levels, and make data-driven decisions to continuously improve their support processes.
• Customization and Branding: It allows businesses to customize the chat widget's appearance, chat flows, and greetings to align with their brand identity. This ensures a seamless and cohesive customer experience while reinforcing brand recognition.

We invest in the world’s potential

Deliver great Customer service experiences fast - without the complexity of traditional solutions. With DCKAP’S AI Powered CRM, businesses can automate routine support tasks, reduce response times, and handle a larger volume of customer queries, all while delivering exceptional customer service. Empower your support team, delight your customers, and take your customer support to the next level with AI-powered CRM!

• AI Powered Chatbots
• Automated chat routing system
• Intelligent SLA Governance
• Seamless Integration with other support channels